Shipping Process
Once your order has been processed, it is entrusted to our reliable delivery partners. From this point onward, the package’s journey is beyond our direct control, but rest assured — we only work with trusted carriers. You will receive an email with your tracking details once we have shipped your order, allowing you to follow your parcel every step of the way.
Shipping Times
We aim to process and ship your package within 7 days, although this may vary depending on our current workload.
Orders placed on weekends or public holidays will be processed as soon as possible
Shipping Options – European Union
Standard Shipping
Flat Rate: from €19.99 depending on your location
Estimated delivery: 10–14 days
Express Shipping
Price: €49.99
Estimated delivery: 3–7 days depending on location
Only Spain Portugal and France.
Express Cold Shipping with One Thermal Medical Container European Union: 3 – 4 days 99,98 € (Maximum 8 cartridges per thermal flask)
Cold Shipping No Thermal Flask –Spain ,Portugal and France 49,99
For shipments containing pre-mixed pens
To maintain optimal conditions, we only ship COLD SHIPPING packages on Mondays – Thursdays
We Only ship via Cold Shipping to SPAIN, PORTUGAL AND FRANCE 2-3 days 49,99€
For normal vials and nasal sprays, you can choose either normal or express shipping. These products are not shipped in thermal containers, as they are not pre-mixed
Documentation of Your Shipment
To maintain transparency and protect against fraudulent claims, we carefully document, weigh, and photograph all orders prior to shipping.
Order Tracking and Support
You will receive an email with your tracking details once we have shipped your order, allowing you to monitor its journey in real time. If any issues arise during transit, please contact the courier’s customer service directly for the quickest resolution.
Important Notice
While we take every precaution to guarantee safe and timely delivery, once your parcel is in the hands of the courier, we cannot be held responsible for delays caused by factors outside our control.
