Refund Policy

Research Peptides Europe – Returns and Refund Policy

At Research Peptides Europe, we are committed to providing you with a seamless shopping experience. We take pride in offering high-quality products and exceptional service. However, please carefully review our policy below regarding returns, refunds, and exchanges.

Returns and Exchanges

As part of our commitment to maintaining the highest quality standards, we do not accept returns or exchanges due to the nature of our products. All orders are carefully inspected, photographed, and triple-checked before shipping, making it highly unlikely that any issues will occur with your order. However, if you encounter an issue with your order, we will review the situation individually and work with you to resolve the matter as effectively as possible.

Refunds

Please be advised that we do not offer refunds for change of mind. Given the specialized nature of our products, we strongly recommend that you verify your order before finalizing your purchase to ensure that the correct items have been selected.

If an issue arises with the product you received, we will evaluate the situation and issue a refund at Research Peptides Europe’s discretion, based on the circumstances and the return of the affected item.

Cancellation of Orders

If you wish to cancel an order before it has been shipped, please contact us immediately at support@researchpeptideseurope.com, and we will do our best to accommodate your request. Once an order has been processed and shipped, cancellation is no longer possible.

Damaged or Faulty Items (Consumables Only)

While peptide vials are sealed and prepared with care and are highly unlikely to be faulty, in the rare event that you receive a damaged or defective consumable item such as a peptide pen or sharps bin, please contact us immediately. To expedite the process, we kindly ask that you provide:

• Clear photographs of the damaged item(s) and the outer packaging.
• A video showing the unboxing of the parcel.

This documentation will help us assess the issue efficiently and take appropriate action to resolve it promptly.

Missing Items

In the unlikely event that an item is missing from your order, please notify us immediately. We will verify the issue and promptly dispatch the missing item. As every order is thoroughly checked and documented before shipment, the occurrence of missing items is exceedingly rare.

Documentation and Fraud Prevention:

At Research Peptides Europe, we prioritize accuracy and transparency in every transaction. To ensure a seamless experience for our customers and prevent any potential issues, we thoroughly document, weigh, and photograph each order prior to shipment. This rigorous process not only guarantees the accuracy of your order but also safeguards against any errors or fraudulent claims. Our commitment to detailed record-keeping helps maintain the integrity of every order, offering you peace of mind that your products are shipped correctly and securely.

Customer Support

At Research Peptides Europe, we are dedicated to customer satisfaction. If you have any questions or concerns, please don’t hesitate to contact our support team at support@researchpeptideseurope.com.

We are here to assist and ensure your experience is smooth and efficient.