Shipping Process
Once your order has been processed, it is entrusted to our reliable delivery partners. From this point onward, the package’s journey is beyond our direct control, but rest assured — we only work with trusted carriers. You will receive an email with your tracking details once we have shipped your order, allowing you to follow your parcel every step of the way.
Shipping Times
We aim to process and ship your package within 7 days, although this may vary depending on our current workload.
Orders placed on weekends or public holidays will be processed as soon as possible
Shipping Options – European Union
Standard Shipping
Flat Rate: from 12.99 € – 34.99 € depending on your location
Estimated delivery: 10–14 days
Express Shipping
from 12.99 €- 49.99 €
Estimated delivery: 3–7 days depending on location
Cold Shipping (Spain, Portugal, France Only)
Express Cold Shipping with One Thermal Medical Container (EU): 3–4 days – €99.98
(Maximum 8 cartridges per thermal flask. A thermal flask is not required for safe delivery — it is simply useful for portable storage once received.)Cold Shipping Without Thermal Flask:
Spain: €19.99
Portugal: €19.99
France: €49.99
Pre-mixed Pens
For all pre-mixed pens, we ship exclusively via Cold Shipping to Spain, Portugal, and France.
Transit time: 2–3 days (€49.99).
No ice packs are used, as all parcels travel in a fully temperature-controlled van.
To maintain optimal product stability, Cold Shipping dispatches take place Monday–Thursday only.
Vials & Nasal Sprays
For standard vials and nasal sprays, you may choose either normal or express shipping. These products do not require thermal containers, as they are not pre-mixed.
Shipment Documentation
To maintain transparency and protect against fraudulent claims, every order is fully documented, weighed, and photographed prior to dispatch.
Order Tracking and Support
You will receive an email with your tracking details once we have shipped your order, allowing you to monitor its journey in real time. If any issues arise during transit, please contact the courier’s customer service directly for the quickest resolution.
Important Notice
While we take every precaution to guarantee safe and timely delivery, once your parcel is in the hands of the courier, we cannot be held responsible for delays caused by factors outside our control.
Please ensure you monitor your delivery updates closely, as we cannot accept responsibility for parcels that have been marked as delivered but are later reported as lost or stolen.
